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Bulk SMS managerThis program assists the small business entrepreneur to target advertising, notifications and SMS distribution on a personalised level. Ex. Sent notifications of a meeting, next auction date, newsletters etc. to your customer’s e-mail address or Cell phone from your computer. Target specific customers in specific target groups by e-mail at les then 1 cent per e-mail and as low as 30c per SMS. Have direct access to your client’s electronic diary and reminding services. Medical Practioners, Lawyers and Beauticians integrate their appointment book with SMS alerts and notices by SMS. Missed appointments are drastically reduced. MICRO BILLING: Import your Debtors file from your accounting system and sent “Please PAY” reminders. Cost is N$0.40 per SMS notice versus N$8.00 per snail mail or Telephone. It is immediate and multiple reminders can be send for less than any alternative.
Integrate SMS as a Communications Platform in your Company This exercise is to save on Telecom and Cell phone communication expenses as well as expensive and labour intensive communication business processes in a Business Environment. It is a cost saving business model, replacing some expensive legacy communications platforms and methodologies. Cost saving becomes a profit centre. It is an indirect money generator. Response is immediate (more then 90%) and cost savings are also immediate. Content delivering can be automated. Mass distribution of appointment messages can be personalised. Although there is never a guarantee that a message will be read and responded immediately, it has been proven that SMS is one of the most reliable ways of alerting specific/direct targeted people of important information and/or events. Currently, SMS has an extremely high consumer usage, but a low business adoption. In other words, while billions of SMS messages are delivered between individual consumers each month, the use of SMS as a part of business and marketing strategies is (relatively) low. But this relatively low business usage is changing rapidly, with more and more organizations realizing the benefits of SMS, and using it as a new media within their traditional marketing and communications strategies. The reason for this increase in business usage is clear – SMS is an extremely cost-effective, high-response-rate vehicle, which can help to acquire and retain consumers (keep them in the business loop), sell and promote products, drive loyalty, and reinforce branding efforts. WHY IS SMS SO EFFECTIVE? There are many reasons why SMS is highly rated as a means for businesses to communicate: Here are a few: SMS is Cost-effective
As a communications medium, SMS is the most cost-effective way of communicating to any mobile audience. Data is transmitted via different mobile channels than voice, and can be delivered to a handset at a fraction of the cost of a voice call. The fact that SMS can be sent out in bulk to large groups of recipients in a manual or automated manner further means that fewer resources are required to action the communication. High Reach
Globally, there are around 8 to 9 times more mobile handsets than there are Internet access points. This means that more people can be reached via SMS than with, for instance, e-mail or fax communications. Especially in developing countries like High Response to Calls-to-Action
Because SMS is an extremely personal means of communication, and handset screens are seen as nonpublic real estate, there is a high level of attention for any text message that is received by the individual. Almost invariably, the whole message is read, which is really easy since the protocol is constrained to delivering 160 characters (if no concatenation is used). These factors induce a higher than average response rate to a call to action, as there are high attention levels to incoming messages. At the same time, of course, it means that abuse and unsolicited messages are aggressively reacted upon and can be easily traced. Immediacy
An SMS is typically delivered within seconds, depending on the gateway used, message traffic at a specific timeframe of the day, and of course on the handset if being switched on and within coverage. Because messages are pushed to the handset by the delivering network’s
Automation Should a business integrate SMS with its existing (legacy) database environments, SMS can be automated as easily as it is to automate the sending of e-mail. Workflow Reliability
Since SMS was launched, it has excelled as an acceptable communications medium. Due to continued increase in reliability, with end-to-end solutions providers such as Workflow Message Reporting
SMS messages can be saved on your existing IT infrastructure, but is also logged with a full message report by the system. Messages can be searched based on date, content, destination number and product or ID employed. This allows full tracking and reporting, which allows the business to exercise control. Personal and Discreet
One SMS - one recipient. SMS messages are sent to individual mobile handsets where it is personal and aimed at that specific individual, allowing for compelling one-to-one communications. SMS is different from other kinds of mass media, in that it is direct and private. Communication to a mobile handset is therefore also dangerous, if not well thought out and relevant. You also have immediate access to your client or target population’s electronic dairy. Customization
Alert Clients of upcoming appointments or reminders of scheduled venues. Alert Clients of late Payments. Court appearance. Change in status of a Case. Company Profiling and Branding. Appointments. Customer Relations Management. Please Call Me. Reminders to submit additional info. General Notifications.
Benefits 1. We now have a tool to enable Admin Support Personnel to change traditional communication business practices 2. Communications Operating Costs are drastically reduced 3. Have direct access to the electronic dairy of your Clients. Transfer a SMS to the reminder function. 4. Automated and integrated work processes. 5. Empower personnel to limit time spend on a telephone to avoid attending to personal conversations (small talk) with clients or target group. 6. Shortened the Customers Relations Management loop. 7. Use it as a debt Collection service or reminder of outstanding payments. 8. Very effective tool to communicate non-compliance of Clients and Workforce. Direct and without emotions. 9. Deliver 1000 messages in less than 1 minute. All with the click of a single button. 10. Clients do not ignore an SMS. You normally must read it before you can delete it. 11. Can reach Clients immediately after they were temporally out of reach of network reception 12. Reach Clients immediately that can’t talk on a phone due to work constraints ex. While in meetings. 13. Empower a Business to centralise a Help Desk and appointment confirmation business processes 14. Professional Management reports. Audit trail via the system's activity register to measure effectiveness of support personnel in the communication processes 15. Effectiveness of personnel is drastically improved. The time spend to communicate with a single client is the same as a 1000 clients. Limit NO-ANSWER follow-ups. 16. Empower a business to limit the potential of abusing telecommunications infrastructure by employees. 17. Customer relations cost is mostly transferred to the client when he/she phone back to confirm the message or source more details. 18. Empower employees in Multitasking. 19. Telephone lines are less engaged for more serious matters. And many more As a value added service to this application we can add customised modules to this system to integrate your other internal business processes with this platform. Suggestions or requests for upgrades or additions that are of general use, will be done free of charge and are most welcome and appreciated. Please contact us. The following are some of our Target Client-Base: | |